The focus of this Strategic Sharing Group is advancing levels of service in the context of uncertainty.

Meeting agendas, primers, presentation slides and meeting captures are available below. Please treat these documents as confidential and use discretion when sharing with others in your organization due to the potential sensitivity of information.

The participants in this Strategic Sharing Group bring a broad range of expertise, experience and maturity to the levels of service discussion. A range of topics are being covered — directed by the participants’ interests and needs — including how municipalities define, set and assess level of service targets, how they prioritize the provision of services, and how they balance corporate, customer and technical levels of service.